FAQs Unleashed: Answers to Your Most common Questions
Here at Connex Promotions, we understand the importance of addressing any questions you may have promptly, as we want to ensure you have a hassle-free experience. In our pursuit of providing exceptional service, we have crafted a guide to grant you instant access to valuable information. So, brace yourselves as we delve into answering your most pressing questions about our products and services!
Can I see a sample?
The short answer- absolutely! When it comes to our in-stock items, we’re delighted to provide complimentary samples that are yours to keep. It’s a great way for you to experience the product first-hand, pressure-free.
There may be instances where we kindly request the return of samples, if they are the sole remaining items in stock. We want to ensure that others can view them as well!
I don’t have any artwork to send you / my logos are not in the correct format, what can I do?
We recommend sending us your artwork in vector graphic format, specifically, Illustrator EPS. However, if you don’t have access to this, don’t worry! Simply send us what you have, and our exceptional in-house graphics team will step in to assist you with the design.
The best part? This service is provided to you completely free of charge! We firmly believe in helping you every step of the way to bring your vision to life, without the burden of additional costs.
Where should I send my artwork? Will I see a proof before production?
You can send your creations to your designated Account Manager. You’ll receive a complimentary design layout of your promotional item, which will show the branding, the colours of print, and the positioning.
Once you’re satisfied with the design, you can relax… and we can get to work!
What is the screen charge?
When you place your order with us, you might see something called a screen charge. Don’t worry, it’s just the cost of setting up our printing processes! This covers the exposure of the screen/s and getting everything ready for your branding.
Do you print to pantone? What about photographs, can you print these too?
Yes, we do! We print to the Pantone Colour Matching System for most orders. If you don’t have a Pantone colour reference, no problem. We’ll colour match it as closely as possible for you. And if you want photographic printing or tinted gradients, we can make it happen using a heat transfer method. Just tell us what you need, and we’ll make it a reality.
I have a unique idea for a bag but can’t see it on your website, can you help?
We would love to! This is exactly our area of expertise, and we’re passionate about creating the bag of your choice. Our skilled graphics team can combine their hard work with your ideas, and together, we can design a bag that is truly one-of-a-kind. We will even provide a complimentary production sample for you to review before we initiate the process.
To find out more, check out our Connex Bespoke page!
Can you source a promotional product if I don’t see it on your website?
No problem! Just tell us what you need, and we’ll be delighted to find that for you.
How quickly can you send my order?
Each item has a specific production time, and you can find the info noted next to the product on our website. Branded stock bags can be with you in a five-day period, depending on the artwork you have chosen. If you want next day delivery for your branded item- just ask us. We will make every effort to get it done.
Customisations and our “Build a Bag” service may take longer, but we will let you know at the point of enquiry.
Can I send my items abroad?
Yes – we love making our productions international! Simply provide us with the full details and post code, and we will to our best to arrange the shipment for you.
How can I pay for my order?
We make our customer experience as easy as possible, so we accept BACS payment in Sterling, Euros and US Dollars.
For your first order, we do require a proforma payment. However, after you’ve decided you love our products and services, you can create an account with us and be invoiced on a net 30 day term.
Do the prices shown include delivery?
As Connex offers worldwide dispatch, the delivery costs will differ for each order. Once you have completed your order with all the necessary details, we can tell you what the delivery charge will be.
Do prices shown include VAT?
VAT is additional to all prices quoted.
What if I’m not happy with my order?
Our priority is ensuring you’re happy with our services. That’s why we put in place a 5-point check system for every order you make, to guarantee your satisfaction.
If you are ever unhappy with your order or the process, just let your Account Manager know. They are more than dedicated to making sure your expectations are met.