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Terms & Conditions

These terms and conditions apply to all orders and supersede all others. Confirmation of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding and purported terms put forward by you.
1.1 Payment for all first orders shall be made in full by the Purchaser at time of ordering.
1.2 Payment for all other orders shall be made in full within 30 days of invoice date, not withstanding that the property in the goods may have passed to the Purchaser, unless special settlement terms have been agreed by us in writing. The time of payment of the price specified shall be of the essence of the agreements for the purchase and sales of the goods in accordance with our terms and conditions.
1.3 Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to cancel any such discounts to accounts which become overdue.
2.1 The Purchaser shall be responsible for the goods being suitable in every way for the purpose for which they are intended to use them and no warranty, condition or representation is given by the Sellers as to the fitness of any goods for any particular purpose.
2.2 All goods delivered or not, remain the Sellers property until payment is received in full.
2.3 In the event of non-payment by the Purchaser, the goods will, without loss of any rights or remedy, be retrieved from your possession or in the event of the goods having been already passed to a third party, we will seek to recover the goods directly from the third party.
2.4 The risk in the goods shall pass to you on delivery.
3. QUOTATIONS AND CONTRACTS3.1 Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or government regulations requiring us to increase prices by way of direct taxation, import duties, custom and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of increase in wages or costs of material to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you.
3.2 To ensure accuracy all orders must be confirmed by email. Telephone orders cannot be processed until written confirmation has been received. All changes to Purchase Orders must be confirmed in writing and may be subject to costs incurred until the date of our acknowledgment or change.
4.1 All prices are ex-warehouse and exclude VAT at the current rate.
4.2 A quotation shall only constitute an invitation to treat. All orders are subject to acceptance by the Seller, the Purchasers’ acceptance of delivery of said acknowledgement of orders shall be deemed to include acceptance of these general conditions.
5.1 Goods dispatched within 5 working days of order confirmation and artwork approval.
5.2 Delivery to a UK mainland destination is on a next working day service. Transit times for larger and overseas consignments will be advised.
5.3 Ship in 5 service is subject to sight of artwork and applies to screen printing process only (4 colour process printing requires up to 4 weeks).
All orders placed on our bespoke service for conference bags are entitled to a free sample prior to production. Samples will be sent via photograph or as a physical sample for approval. Any amendments to the design of the conference bag once the physical sample has been produced and branded will be subject to a minimum re-design charge of £60.00 depending on the branding provided.
7.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
7.2 Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) which will be charged to you at current commercial rates.
We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of goods ordered and you will be charged at the contract rate for the final quantity delivered.
9.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 3 days of delivery
9.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us, so as to reach us within 3 days of receipt of goods or such goods shall be deemed to comply as to quality with the terms of the contract.
9.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of the delivery.
9.4 Claims in respect of non-delivery must be made in writing so as to reach us within 10 days from receipt of our invoice.
10.1 Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
10.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in Clause 9.
10.3 Nothing in these Terms and Conditions shall affect the right of a consumer.
A charge will be made on all cancelled orders, together with the charge for any work carried out up to the date of receipt of written cancellation.
12.1 No goods will be delivered on accounts which remain unpaid 14 days after the payment is due. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
12.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third part or Court Proceedings.
12.3 We reserve the right to include a finance charge of 2% per month on overdue accounts.
13.1 On placing an order, please supply the necessary pantone references for the artwork. We will match your pantone colours as close as possible however 100% match cannot be guaranteed and the shade of print colour may differ slightly when printed on to different materials. In the absence of a pantone reference, we can offer to match to onscreen colours (digital logo / website etc.) but 100% match cannot be guaranteed due to differences in computer monitors (contrast/brightness /colour calibrations).
13.2 The published print areas and item sizes are approximate and should be regarded as a guideline only.
13.3 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Purchaser, the Purchaser shall indemnify the Seller against all loss, damages, costs and expenses ordered against or incurred by the Seller in connection with, or paid, or agreed to be paid by the Seller in settlement of a claim or infringement of any patent, copyright, design, trademark or other industrial or intellectual property or rights of any other person which result from the Seller’s use of the Purchaser’s specification.
Small orders (less than stated minimum order quantity) may be accepted by special arrangement and may be subject to a minimum order surcharge.
The Seller cannot guarantee that the goods will be exactly the same as previously supplied. Samples are available on request to check for size, materials etc. Some samples may be subject to surcharge. We reserve the right to alter any details or design of products illustrated without notice and while every effort is made to describe the goods accurately in the catalogue and pricelist, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss. The colour of products featured in our catalogue may differ from the actual product; we recommend that you always request a sample of the product before ordering to verify the true colour. If the Purchaser places an order without inspecting the colour of a product sample the Purchaser forfeits and right to reject the order on the basis of the colour difference.
We will not be held responsible for the failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control (tempest/Act of God/flood etc.) or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
17. LAW
This contract shall be governed by and construed in accordance with English law and the courts of England shall have jurisdiction to hear all disputes arising in connection with it.